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CONTACT

Phone: 780-413-8800
Toll Free: 1-800-940-1940

EXPRESS ASSESSMENT

Phone: 1-800-940-1940
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LIVE CHAT SUPPORT

During Regular Hours
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ALL MAKES ALL MODELS
REPAIR FACILITY

First Truck Edmonton West is Canada’s premier Freightliner heavy-truck dealer, but our DTNA certified, technicians are fully trained on all engine makes and models including Detroit Diesel, Cummins, and CAT. Our service department is open 24 / 7 with extended service hours, so you can be confident you’ll be back on the road as soon as possible, no matter what you drive.

All of our First Truck locations offer Express Assessment, which is the commitment to provide a preliminary diagnosis and communication to the customer within 2 hours of arrival.

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LESS TIME IN THE SHOP, MORE TIME ON THE ROAD! THAT’S OUR PROMISE. AFTER ALL, IT’S ABOUT UPTIME!

Warranty Support

Current Coverage Inquiries
warrantywestedm@firsttruck.ca

Purchase Extended Coverage
jennifer.roux@firsttruck.ca

Please include your serial number and mileage with your question to improve response accuracy.

Mobile Service

First Truck Centre Edmonton’s full service emergency mobile unit is available 24 / 7 with coverage throughout all of central and northern Alberta.

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Special Services

  • 24-Hour Parts & Service Operation
  • 24-Hour Roadside Repairs A/C
  • Alignments
  • Allison Transmission
  • Autocar
  • Caterpillar Maintenance & Overhaul
  • Cummins Maintenance & Overhaul
  • Detailing
  • Detroit Maintenance & Overhaul
  • Detroit Axles
  • Detroit Transmissions
  • DOT Inspections
  • Drive Shaft /Drive Train
  • Eaton Transmission/Diff
  • Flywheel Machining
  • Frame Alignment
  • Glass Replacement

Special Services cont.

  • Insurance Repairs
  • Locksmith
  • Mercedes Benz
  • Maintenance & Overhaul
  • Meritor Transmission/Diff
  • Motorhome
  • Oil/Lube
  • Paint/Body Shop
  • Preventative Maintenance
  • Radiator
  • RV Chassis
  • Tire Balance
  • Towing
  • Trailer Maintenance
  • Truck & Trailer Wash
  • Welding & Fabricating
  • Technical Assistance

Amenities

  • Customer Lounge &
  • Workspace
  • Direct Insurance Billing
  • Elite Support Certified
  • Express Assessment
  • Program
  • Financing
  • Free Wi-Fi
  • Hot & Cold Beverages *
  • Loaner Hoods (during
  • accident repairs)
  • Parts Live Chat
  • TV & current magazines
  • Vending Machines *

We are always on the lookout for more efficient ways to get you and your truck back on the road!

First Truck Centre Edmonton West is an all makes all model repair facility. Our DTNA factory trained technicians are fully certified on the entire Detroit Diesel line up of engines as well as the Cummins engine platforms and Cat engine platforms. We are certified on all Meritor Brand products, Eaton Brand products and specialize in after treatment repair as well as a full Freightliner Warranty Service centre.

No matter the drive train platform you operate, our team will ensure your service is done right. Whether you’re running the Detroit, Cummins or Cat engine platforms, you can count on First Truck Centre to fix it right the FIRST time. So no matter the issue, from electrical to complete in-frames, you can trust the Service Department at First Truck Centre Edmonton West.

Elite Support

First Truck Centre Edmonton West is a full DTNA certified Elite Support™ Dealer!

Elite Support is a comprehensive network of dealers that are trained and certified to provide the highest level of knowledge, professionalism, and service in the trucking industry. It’s built around the idea that professional drivers work hard, and their service network should too.

Elite Support certified dealers offer you a superior experience, in a consistent manner, at a good value, as validated by the customer. With every service, you will receive:

  • EXPRESS ASSESSMENT
  • FACTORY-TRAINED TECHNICIANS
  • ROBUST PARTS INVENTORY
  • AND SO MUCH MORE

Excelerator Program

RECEIVE DISCOUNTS ON PARTS AND SERVICE AT PARTICIPATING LOCATIONS WITH INNER CIRCLE REWARDS AND EXCELERATOR.

Inner Circle Rewards is available only on ExceleratorParts.com Looking for parts has never been easier with the Excelerator program, just type in your VIN number and part required and order with an easy click of a button. Savings are applied to your cart automatically and Parts promotions are offered exclusively to Inner Circle Rewards members. If you do not have an account set up, contact your First Truck Centre Parts Sales Representative to get started and receive the latest offers and discounts.

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