Elite Support is a comprehensive support network of dealers that are trained and certified to provide the highest level of knowledge, professionalism and service in the trucking industry. It’s built around the idea that professional drivers work hard and their service network should too. The next time you need service on your truck, head to an Elite Support Certified dealer to experience a higher standard.
“It is very critical that Express Assessment not only work, but stick around for years to come. EA must become standard operating procedure for dealerships across the country.”
RAPID DIAGNOSIS All Elite Support Certified dealers feature Express Assessment, a diagnostic process that ensures you get an estimate of severity, downtime, part needs, and costs within two hours of initial service write-up. In cases of complex issues or multiple complaints, an estimated time for a complete diagnosis within two hours of initial service write-up.
EXCEPTIONAL TURNAROUND AND QUALITY Best practices ensure you have the fastest possible turnaround time, including an upfront parts availability check, scheduling the most qualified technician for the work, and a rigorous quality check before your truck leaves the facility.
CONSISTENT COMMUNICATION Before any work is done, you’ll be contacted with time and cost estimates. After the repair begins, status updates will be communicated as they occur. Once the repair is complete, you will be notified immediately so you can get back on the road. All communications are tracked and documented for future reference.
SUPERB CUSTOMER SERVICE Elite Support Certified dealers provide an unmatched level of service. All locations have clear directional signage both inside and outside of the facility. The staff will always be friendly and professional. And the driver’s lounge will feature amenities like:
- Relaxed seating
- Free coffee and Wi-Fi access
- Vending machines
- Business work area
- Local information
Note: Additional amenities are available at certain locations.
CONTINUOUS IMPROVEMENT Elite Support Certified dealers are always working to improve with annual recertification. Additionally, after your service visit you’ll receive a follow-up survey for a chance to provide feedback and suggestions.
ROBUST PARTS AVAILABILITY
Elite Support Certified dealers stock the most critical repair parts by using a regularly updated, locally customized stocking list. These steps minimize your downtime by ensuring quick access to the necessary parts. If a part does require a special order, you’ll get daily order tracking updates so you know when it’s in stock.